DELIVERY AREA Our regular delivery area is the part of Statesville west of I-77, south of I-40, and north of Hwy 70. Other areas, particularly if they're very close to the regular delivery area or between our farm and Stateville might also be options, so if you'd be interested in the home deliveries but don't live in our regular delivery area, please ask. Picking up your orders at someone else's home that does live in our delivery area is also an option if you don't live in our delivery area yourself. Picking up at our farm is also always an option (in which case none of the following details apply -- you can just pay for whatever you get when you get it.) Sometime this year we may also add a Statesville drop-off point where customers could meet us at a particular time, but for right now we're just leaving orders at customers' homes.
PAYMENTS
Home delivery customers maintain a balance with us to pay for orders.
To get started, we ask that you send us a check for $150 and plan to
spend at least that much over the course of the next 12 months. The
first $150 is non-refundable. We ask that subsequent payments be in
increments of $100 or more. Anything you add to your credit after the
initial $150 is fully refundable.
DELIVERY FREQUENCY We'll be making home deliveries year round, with more or less frequency depending on the time of year. The weekly delivery season will start around late April/beginning of May and continue through most of November. After that, we'll gradually transition to approximately monthly deliveries and then back to weekly deliveries again the following growing season. During the weekly drop-off season, drop-offs will almost always be on Saturday mornings. There will be no set day for drop-offs over the course of the rest of the year. The day and time will be given in the delivery announcement e-mail.
ORDERING We'll send out a delivery announcement e-mail 2-3 days before our intended drop-off. We'll typically leave a 24 hour window for you to place your orders. Simply e-mail us a list of the items and amount of each item you would like. You can order whichever weeks you want and skip whichever weeks you want.
SHORTAGES Most of what we have to sell will be practically limited to one degree or another, and we expect demand will randomly vary a lot from week to week, so there will surely be weeks when we don't have enough to fill all the orders we receive of some items. In that case, we'll give priority to the customers that are the most regular in ordering. And sometimes we won't be able to harvest any at all of things we thought we were going to be able to harvest when we sent out our e-mail newsletter ahead of time. If we don't have enough to fill your order, we'll short you whatever we have to, and, of course, deduct from your balance only whatever we actually deliver.
ITEMS MARKED "CSA ONLY" If you see items on the list marked "CSA only" that means we expect we may not have any of that item left after packing CSA shares. Please request these items anyway if you'd like them. There's always a chance we'll have to short you on an item, so if an item is marked "CSA only" that just means the odds are greater that we'll have to short you, but it doesn't mean we won't have it or that you're not allowed to order it. About half of the time when non-CSA members have ordered "CSA only" items we have been able to fill those orders.
DROP-OFF FEES There is no drop-off fee for orders of $20 or more. For orders less than $20, we charge 25c for every dollar less than $20 (so there will be a 25c drop-off fee for a $19 order, 50c for an $18 order, 75c for a $17 order, $1 for a $16 order... $2 for a $12 order... $3 for an $8 order... $4 for a $4 order... $4.75 for a $1 order).
Drop-off fees will apply regardless of whether we're delivering to your house or whether you're picking up at someone else's house, but if the sum of the orders to a particular house exceeds $20, then we'll reduce the drop-off fee for each order to that house by an extra dollar.
If we don't have enough of an item to fill your order and we have to short you, we'll nonetheless count that item toward your order total for calculating your drop-off fee (unless it's a "CSA only"/"probably CSA only" item and you're not a CSA member.)
RECEIPTS AND SUPPLEMENTAL PAYMENTS We'll e-mail you a receipt of the credit you used that day with a running tab of your remaining credit. This should help you determine when you need to add to your credit. If you want to add to your credit, you can leave a check for us to pick up any week, but please alert us ahead of time to look for it.
RETURNING ITEMS AND REUSABLE BAGS We very much appreciate you saving food grade plastic and paper bags for us (and any other reusable containers that you receive from us). You can just leave these on your porch and we'll pick them up. We're also glad to pack your order in your reusable bags. To get started, just give us at least two bags with your name written on them. Then each week, leave your empty bag out for us to use the next week.
TO SIGN UP Call us with any questions: 704-546-5074 Then make sure we have your phone number, home address, and e-mail address, and contact us about making your initial payment. Then watch for our delivery announcement e-mails and order whenever you like.
DELIVERY FREQUENCY We'll be making home deliveries year round, with more or less frequency depending on the time of year. The weekly delivery season will start around late April/beginning of May and continue through most of November. After that, we'll gradually transition to approximately monthly deliveries and then back to weekly deliveries again the following growing season. During the weekly drop-off season, drop-offs will almost always be on Saturday mornings. There will be no set day for drop-offs over the course of the rest of the year. The day and time will be given in the delivery announcement e-mail.
ORDERING We'll send out a delivery announcement e-mail 2-3 days before our intended drop-off. We'll typically leave a 24 hour window for you to place your orders. Simply e-mail us a list of the items and amount of each item you would like. You can order whichever weeks you want and skip whichever weeks you want.
SHORTAGES Most of what we have to sell will be practically limited to one degree or another, and we expect demand will randomly vary a lot from week to week, so there will surely be weeks when we don't have enough to fill all the orders we receive of some items. In that case, we'll give priority to the customers that are the most regular in ordering. And sometimes we won't be able to harvest any at all of things we thought we were going to be able to harvest when we sent out our e-mail newsletter ahead of time. If we don't have enough to fill your order, we'll short you whatever we have to, and, of course, deduct from your balance only whatever we actually deliver.
ITEMS MARKED "CSA ONLY" If you see items on the list marked "CSA only" that means we expect we may not have any of that item left after packing CSA shares. Please request these items anyway if you'd like them. There's always a chance we'll have to short you on an item, so if an item is marked "CSA only" that just means the odds are greater that we'll have to short you, but it doesn't mean we won't have it or that you're not allowed to order it. About half of the time when non-CSA members have ordered "CSA only" items we have been able to fill those orders.
DROP-OFF FEES There is no drop-off fee for orders of $20 or more. For orders less than $20, we charge 25c for every dollar less than $20 (so there will be a 25c drop-off fee for a $19 order, 50c for an $18 order, 75c for a $17 order, $1 for a $16 order... $2 for a $12 order... $3 for an $8 order... $4 for a $4 order... $4.75 for a $1 order).
Drop-off fees will apply regardless of whether we're delivering to your house or whether you're picking up at someone else's house, but if the sum of the orders to a particular house exceeds $20, then we'll reduce the drop-off fee for each order to that house by an extra dollar.
If we don't have enough of an item to fill your order and we have to short you, we'll nonetheless count that item toward your order total for calculating your drop-off fee (unless it's a "CSA only"/"probably CSA only" item and you're not a CSA member.)
RECEIPTS AND SUPPLEMENTAL PAYMENTS We'll e-mail you a receipt of the credit you used that day with a running tab of your remaining credit. This should help you determine when you need to add to your credit. If you want to add to your credit, you can leave a check for us to pick up any week, but please alert us ahead of time to look for it.
RETURNING ITEMS AND REUSABLE BAGS We very much appreciate you saving food grade plastic and paper bags for us (and any other reusable containers that you receive from us). You can just leave these on your porch and we'll pick them up. We're also glad to pack your order in your reusable bags. To get started, just give us at least two bags with your name written on them. Then each week, leave your empty bag out for us to use the next week.
TO SIGN UP Call us with any questions: 704-546-5074 Then make sure we have your phone number, home address, and e-mail address, and contact us about making your initial payment. Then watch for our delivery announcement e-mails and order whenever you like.
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