We're renaming our Statesville Home Delivery program and calling it the Credit System, because in addition to offering occasional home deliveries, this is also the system we're offering for customers that want an alternative to paying cash for orders they pick up at the farmers market.
PAYMENTS
Credit system customers maintain a balance with us to pay for orders.
To get started, we ask that you pay $150 and plan to
spend at least that much over the course of the following 12 months. The
first $150 is non-refundable. We ask that subsequent checks be in
increments of $100 or more. Smaller cash payments are fine, so long as you hand them to us in person at the market (or our farm.) If you want to leave a payment for us at your house for us to pick up when we're delivering an order, then it needs to be a check. Anything you add to your credit after the
initial $150 is fully refundable.
USING YOUR CREDIT AT THE FARMERS MARKET You can use your credit to pay either for items you pre-ordered by e-mail or select at the farmers market for any purchases totaling over $8. For totals under $8 we prefer that you simply pay cash, but we'll charge
DELIVERY FREQUENCY Home deliveries will be offered on a very irregular basis. During the farmers market season we will offer home deliveries less often (but almost always on Saturdays, sometimes before, sometimes after the market.)
In the colder months we don't come to Statesville every week, but we'll offer home deliveries more often on the weeks when we do come. So in the colder months you'll typically have the option of meeting us at a particular time at the farmers market location or we can leave you order at your house (i.e. do a home delivery.) The day and time will be given in the e-mail newsletter.
ORDERING We'll send out an e-mail 2-3 days before each intended farmers market and/or home delivery. We'll typically leave a 24 hour window for you to place your orders. Simply e-mail us a list of the items and amount of each item you would like. You can order whichever weeks you want and skip whichever weeks you want.
MINIMUM PRE-ORDER AMOUNT We don't have any strict limits, but on weeks when we're setting up our stand at the farmers market, we prefer that you not pre-order by e-mail unless you're placing an $8 or larger order. In that case, please just pick out what you'd like from our farmers market stand. However, please do pre-order any herbs you'd like as wella as any items marked "by pre-order only" regardless of whether your total order will be over or under $8.
SHORTAGES Most of what we have to sell will be practically limited to one degree or another, and we expect demand will randomly vary a lot from week to week, so there will surely be weeks when we don't have enough to fill all the orders we receive of some items. In that case, we'll give priority to the customers that are the most regular in ordering. And sometimes we won't be able to harvest any at all of things we thought we were going to be able to harvest when we sent out our e-mail newsletter ahead of time. If we don't have enough to fill your order, we'll short you whatever we have to, and, of course, deduct from your balance only whatever we actually deliver.
ITEMS MARKED "PROBABLY CSA ONLY" If you see items on the list marked "probably CSA only" that means we expect we may not have any of that item left after packing CSA shares. Please request these items anyway if you'd like them. There's always a chance we'll have to short you on an item, so if an item is marked "probably CSA only" that just means the odds are greater that we'll have to short you, but it doesn't mean we won't have it or that you're not allowed to order it. About half of the time when non-CSA members have ordered "probably CSA only" items we have been able to fill those orders.
DROP-OFF FEES
USING YOUR CREDIT AT THE FARMERS MARKET You can use your credit to pay either for items you pre-ordered by e-mail or select at the farmers market for any purchases totaling over $8. For totals under $8 we prefer that you simply pay cash, but we'll charge
DELIVERY FREQUENCY Home deliveries will be offered on a very irregular basis. During the farmers market season we will offer home deliveries less often (but almost always on Saturdays, sometimes before, sometimes after the market.)
In the colder months we don't come to Statesville every week, but we'll offer home deliveries more often on the weeks when we do come. So in the colder months you'll typically have the option of meeting us at a particular time at the farmers market location or we can leave you order at your house (i.e. do a home delivery.) The day and time will be given in the e-mail newsletter.
ORDERING We'll send out an e-mail 2-3 days before each intended farmers market and/or home delivery. We'll typically leave a 24 hour window for you to place your orders. Simply e-mail us a list of the items and amount of each item you would like. You can order whichever weeks you want and skip whichever weeks you want.
MINIMUM PRE-ORDER AMOUNT We don't have any strict limits, but on weeks when we're setting up our stand at the farmers market, we prefer that you not pre-order by e-mail unless you're placing an $8 or larger order. In that case, please just pick out what you'd like from our farmers market stand. However, please do pre-order any herbs you'd like as wella as any items marked "by pre-order only" regardless of whether your total order will be over or under $8.
SHORTAGES Most of what we have to sell will be practically limited to one degree or another, and we expect demand will randomly vary a lot from week to week, so there will surely be weeks when we don't have enough to fill all the orders we receive of some items. In that case, we'll give priority to the customers that are the most regular in ordering. And sometimes we won't be able to harvest any at all of things we thought we were going to be able to harvest when we sent out our e-mail newsletter ahead of time. If we don't have enough to fill your order, we'll short you whatever we have to, and, of course, deduct from your balance only whatever we actually deliver.
ITEMS MARKED "PROBABLY CSA ONLY" If you see items on the list marked "probably CSA only" that means we expect we may not have any of that item left after packing CSA shares. Please request these items anyway if you'd like them. There's always a chance we'll have to short you on an item, so if an item is marked "probably CSA only" that just means the odds are greater that we'll have to short you, but it doesn't mean we won't have it or that you're not allowed to order it. About half of the time when non-CSA members have ordered "probably CSA only" items we have been able to fill those orders.
DROP-OFF FEES
There is no drop-off fee for orders of $23 or more. For orders
less than $23, we charge 20c for every dollar less than $23 (so there
will be a 20c drop-off fee for a $22 order, 40c for an $21 order, 60c
for a $20 order, 80c for a $19 order... $2 for a $13 order... $3 for an
$8 order...
If we don't have enough of an item to fill your order and we have to short you, we'll nonetheless count that item toward your order total for calculating your drop-off fee (unless it's a "probably CSA only" item and you're not a CSA member.)
RECEIPTS We'll e-mail you a receipt of the credit you used with your last order together with a running tab of your remaining credit. This should help you determine when you need to add to your credit.
If we don't have enough of an item to fill your order and we have to short you, we'll nonetheless count that item toward your order total for calculating your drop-off fee (unless it's a "probably CSA only" item and you're not a CSA member.)
RECEIPTS We'll e-mail you a receipt of the credit you used with your last order together with a running tab of your remaining credit. This should help you determine when you need to add to your credit.
DELIVERY AREA Our regular delivery area is the part of Statesville west of I-77, south of I-40, and north of Hwy 70. Other areas, particularly if they're very close to the regular delivery area or between our farm and Stateville might also be options, so if you'd be interested in the home deliveries but don't live in our regular delivery area, please ask. Picking up your orders at someone else's home that does live in our delivery area is also an option if you don't live in our delivery area yourself. Picking up at our farm is also always an option.
RETURNING ITEMS AND REUSABLE BAGS We very much appreciate you saving food grade plastic and paper bags for us (and any other reusable containers that you receive from us). If we're delivering an order to your house you can just leave these on your porch and we'll pick them up or you can return them to us at the farmers market or our farm. We're also glad to pack your order in your reusable bags. To get started, just give us at least two bags with your name written on them. Then each week, leave your empty bag out for us to use the next time you place an order.
TO SIGN UP Call us with any questions: 704-546-5074 Then make sure we have your phone number, home address, and e-mail address, and contact us about making your initial payment. Then watch for our e-mail newsletters and order whenever you like.
RETURNING ITEMS AND REUSABLE BAGS We very much appreciate you saving food grade plastic and paper bags for us (and any other reusable containers that you receive from us). If we're delivering an order to your house you can just leave these on your porch and we'll pick them up or you can return them to us at the farmers market or our farm. We're also glad to pack your order in your reusable bags. To get started, just give us at least two bags with your name written on them. Then each week, leave your empty bag out for us to use the next time you place an order.
TO SIGN UP Call us with any questions: 704-546-5074 Then make sure we have your phone number, home address, and e-mail address, and contact us about making your initial payment. Then watch for our e-mail newsletters and order whenever you like.
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